Shipping/Returns

Shipping/Ordering Policy
At CrinkleCouture, we know you’re excited to receive your order — and we’re just as excited to send it your way! ✨
Processing Time
  • Orders are typically processed within 12 hours. 
  • After you have submitted your order, your item typically goes into fulfillment immediately. This means the order cannot be changed. However, if an order is placed that needs immediate attention, you may message us and we will make every effort to make corrections.  If the process has already make it into production, you will have to wait until you receive your order.
  • Fulfillment for most items takes 3-5 days. This includes weekends but does not include certain international holidays.
  • You’ll receive a confirmation email with tracking once your order ships.
Shipping Rates & Delivery
  • Shipping costs are calculated at checkout based on your location and order size.
  • Standard delivery usually takes 15-20 days after production.
  • International shipping is available! Delivery times may vary depending on your country’s customs and postal services.
  • Lost or Delayed Packages
    Once your order has been handed over to the shipping carrier, it becomes their responsibility to deliver your package safely and on time. While we’re not liable for delays or losses caused by the carrier, we’re always happy to help! If your tracking shows no movement for an extended period, please reach out to us and we’ll do our best to assist you in locating your order or filing a claim with the carrier.
  • Incorrect Shipping Information
    Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, contact us as soon as possible — we’ll try to correct it before your order enters production or ships, but we can’t guarantee changes once processing has begun.
  • *

    Free shipping promotions apply only to orders shipped within the 48 contiguous United States.
    Orders shipping to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, American Samoa, Northern Mariana Islands, and the U.S. Virgin Islands), or to APO/FPO/DPO military addresses are not eligible for free shipping due to higher carrier costs and extended delivery routes.

    Remote or military destinations will be charged a flat shipping rate based on package weight at checkout.
    Delivery times for these locations may also take several days longer than standard U.S. shipping estimates.

Delays
While we do our best to keep things speedy, please note that holidays, weather, or carrier issues may occasionally cause delays.
Return Policy
We want you to love your purchase from Crinkle Couture. If something isn’t quite right, here’s how we can help:
Returns & Exchanges
  • Returns are accepted within 7 days of delivery.
  • Items must be unworn, unwashed, and in original packaging.
  • For hygienic reasons, certain items (like pacifiers and intimate accessories) are final sale and cannot be returned.
How to Start a Return
  1. Contact us at support@CrinkleCouture.com with your order number and reason for return.
  2. We’ll provide you with return instructions.
  3. Once we receive and inspect the item, we’ll issue a refund (excluding shipping costs) or send out an exchange.
Damaged or Incorrect Items
If your order arrives damaged or we sent the wrong item (oops!), please reach out within 7 days and we’ll make it right at no extra cost to you.
Shipping Sizing

Frequently asked questions

  • First, wait 24–48 hours (carriers sometimes scan early) and check with neighbors, building office, and all entrances/parcel lockers. If it still hasn’t turned up after 48 hours, email us at support@crinklecouture.com within 72 hours of the “Delivered” scan with your order number and shipping address so we can help.

    Tracking hasn’t updated / seems stuck.

    If it’s been 7+ business days (US) or 12+ business days (international) with no movement, contact us. We’ll open a carrier trace and keep you updated.

  • Standard shipping takes 10-15 business days after production depending on location.

  • Yes, we ship to most countries worldwide. International shipping times vary by location.

  • You will receive a tracking number via email once your order ships after production. Use this number to track your package.

  • We accept all major credit cards, Klarna, and SHOP pay. Payments are very secure.

  • Orders have a very small window for edits or cancellations. For more info, please see our Shipping and Returns

  • Unfortunately at this time we do not.

  • Machine wash cold, gentle cycle.

    • Turn garment inside-out to reduce friction on the surface.
    • Use mild detergent; no bleach and no fabric softener (softeners can affect stretch and print feel).
    • Tumble dry low or hang dry for best shape retention.
    • Do not iron directly on prints/snaps. If needed, iron inside-out on low.
    • Avoid dry cleaning.

  • We are committed to sustainability and use eco-friendly materials whenever possible.
    We use water-based, non-toxic inks that are safe for littles and the planet. Each onesie is produced on demand, reducing overproduction and waste. This means every item is created especially for you — no stockpiles, no excess.

  • We encourage you to look at our Sizing Guides.

    If you still have questions, please contact us.

  • We would like every opportunity to make it right and make sure you are satisfied.

    1. Double check your invoice you received via email if something is wrong like size, color, etc.

    2. In few cases depending on availability, order are shipped separately and you should receive multiple tracking numbers.

    3. Damaged items will be replaced.

    You can reach us via email: support@crinklecouture.com

  • Yes, all packages will ship in plain white plastic mailers with no indication of what is inside. Only you will know what surprises await!

Care Instructions

Machine wash cold, gentle cycle.
  • Turn garment inside-out to reduce friction on the surface.
  • Use mild detergent; no bleach and no fabric softener (softeners can affect stretch and print feel).
  • Tumble dry low or hang dry for best shape retention.
  • Do not iron directly on prints/snaps. If needed, iron inside-out on low.
  • Avoid dry cleaning.